ACD: Automatic Call Distributor
ACD stands for Automatic Call Distributor. It is a system or device that can recognize, manage and route large volumes of incoming calls. It is a part of computer telephony integration (CTI) system
ACD effectively disperses the incoming calls to the respecting groups of agents or executives. It matches the callers to the agents who can best help them. The small ACD devices are used to manage a few lines and large devices are used to manage a large number of lines. Most of the companies offering service support or post sale services use ACDs to provide best customer service to their customers.