ITES: Information Technology Enabled Services

ITES stands for Information Technology Enabled Services. It includes a wide variety of operations which uses information technology to improve the efficiency of an organization. Most of the major companies in the world prefer India for outsourcing IT Enable Services (ITES). Philippines is also a popular destination for ITES. It is due to availability of relatively cheaper and talented workforce which helps reduce cost and improve service standards. If a company takes similar services from a developed nation, it will demand a minimum three or four times premium as compared to India or Philippines.

IT Enabled Services consist of the following processes.

  • Business Process Outsourcing (BPO)
  • Knowledge Process Outsourcing (KPO)
  • Back Office Operations
  • Legal Process Outsourcing (LPO)
  • Logistics Management
  • Game Process Outsourcing (GPO)
  • Call Centers

It also includes the services like e-CRM, medical transcription and coding, data processing, data mining, electronic publishing etc.

Popular IT-ITeS Employers in India

  • Tata Consultancy Services Ltd
  • Infosys Technologies Limited
  • Wipro Technologies Limited
  • HCL Technologies Limited
  • Tech Mahindra Limited
  • Mphasis Limited
  • NIIT Technologies
  • CMC Limited

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